Shipping

At Kandy Planet, we understand the importance of a seamless shipping experience for our valued customers. We strive to provide efficient and reliable shipping services to ensure that your orders reach you in a timely manner. Please take a moment to familiarize yourself with our shipping policy details outlined below:

• Shipping Methods and Carriers:

• We work with reputable courier partners to deliver your orders. The specific carrier will depend on various factors such as your location, the shipping method chosen, and the size/weight of the package. We predominantly use well-known carriers like UPS, FedEx, and DHL to ensure safe and swift delivery.

• Order Processing Time:

• After placing your order, please allow us 1-2 business days for order processing. During busy periods, such as holidays or promotions, this processing time may be slightly extended. We make every effort to ship orders as quickly as possible to minimize any delays.

• Shipping Timeframes:

• The shipping timeframes vary based on the destination and the shipping method you select during checkout. We offer multiple shipping options, ranging from standard to expedited delivery. The estimated delivery time will be displayed at the checkout, allowing you to choose the option that best suits your needs.

• Tracking Your Order:

• Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to easily monitor the progress of your shipment. Tracking information will also be available in your Kandy Planet account, allowing you to access it at any time.

• Shipping Restrictions:

• It's important to note that some items may be subject to shipping restrictions based on their nature, size, or weight. Any such restrictions will be clearly mentioned on the product page. If you have any concerns about shipping eligibility, please contact our customer support team who will be happy to assist you.

• International Shipping:

• Kandy Planet happily ships internationally to many countries around the world. However, please be aware that international shipments may be subject to customs inspections, duties, or taxes imposed by the destination country. The customer is responsible for any additional charges incurred as a result of international shipping.

• Shipping Costs:

• Shipping costs are calculated based on the destination, selected shipping method, package weight, and dimensions. The total shipping cost will be displayed at the checkout before you finalize your order. We strive to offer competitive shipping rates to provide our customers with excellent value for money.

• Shipping Address:

• To ensure accurate and timely delivery, please double-check your shipping address before placing your order. Any inaccuracies or incomplete information may result in delayed delivery or the package being returned to us. In such cases, additional shipping charges may apply for reshipping the item.

• Shipment Damages:

• In the unlikely event that your order arrives damaged, please contact our customer support team within 48 hours of receipt. We will require detailed information and photographic evidence to initiate the necessary actions to resolve the issue promptly.

Should you have any further questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are committed to providing exceptional service and will gladly assist you with any queries you may have.
Happy shopping at Kandy Planet!

Return and Exchange

At Kandy Planet, we strive to provide our customers with the highest quality and most delicious candies and treats. We understand, however, that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we offer a comprehensive Return and Exchange Policy to ensure your satisfaction. Please read the following guidelines carefully to understand the process.

1. Returns

If you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receiving them. To be eligible for a return, the items must be unused, unopened, and in their original packaging. Additionally, you will need to provide proof of purchase, such as the original receipt or order number.
Please note that certain items, such as perishable goods, gift cards, and personalized products, are not eligible for return unless they are defective or damaged. We are unable to accept returns on these items for hygiene or safety reasons.
To initiate a return, please contact our customer service team via phone or email. They will guide you through the process and provide you with a Return Authorization Number (RAN). The RAN must be clearly marked on the outside of the package being returned.
Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the return criteria. If the items are approved for return, we will issue a refund to the original method of payment within 7 business days. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees.

2. Exchanges

If you received a product that is defective or damaged, we will gladly exchange it for a new one. To qualify for an exchange, please contact our customer service team within 7 days of receiving the item. We may require photos or other evidence of the damage to assist with our assessment.
Once the exchange has been authorized, we will provide instructions on how to return the damaged item(s). Upon receiving the returned item(s), we will verify the damage and promptly send a new product to you. If the same product is not available, we will offer a suitable alternative. We will cover the shipping costs associated with the exchange.
Please note that exchanges are subject to product availability. Should we be unable to provide a suitable replacement, we will offer you a refund according to the guidelines mentioned in the Returns section.

3. Cancellations

If you wish to cancel an order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, though cancellations may not be possible if the order has already been processed or shipped.

4. Contact Us

If you have any questions, concerns, or need assistance regarding our Return and Exchange Policy, please do not hesitate to get in touch with our customer service team. They are available via phone, email, or live chat during our regular business hours.
At Kandy Planet, we value our customers and want you to be completely satisfied with every purchase. Our Return and Exchange Policy serves as an assurance that your experience with us will be positive and worry-free.